How we work together
Three ways in. (Pick your poison.)
Start small or go deep. Each engagement is sized to what you're looking to fix or solve.
01 / start here
The Audit
Defined scope · defined output
A deep look at how your CX and product teams are communicating, and where the loop breaks down. If other teams are involved, we'll make sure to bring them in.
- →Current state assessment
- →Gap analysis across both teams
- →Prioritized recommendations
- →Clear roadmap for what to fix first
02 / ongoing
Fractional
Monthly · flexible scope
Embedded part-time as the person who owns the bridge: building systems, closing loops, keeping both sides moving.
- →Feedback loop management
- →Cross-functional facilitation
- →Process design + docs
- →Scales with your needs
03 / one-time
Pick My Brain
60 min · no commitment
You have a specific problem. You want perspective from someone who's seen it from both sides. We dig in.
- →Bring your specific challenge
- →Tactical, honest input
- →Walk away with clarity
Not ready to commit? Let's just chat first →