I'm Julie.
I've been on both sides.

I started at Apple Retail, about as far from a product team as you can get, and about as close to customer frustration as possible. From there I moved into CX leadership roles in tech, where I ended up owning everything that didn't have a clean home: teams, ops, systems, training, data, trends.

A stint in enterprise systems at Peloton was the bridge that got me into product, where I spent five years as a PM at various startups, mostly in the consumer space, with brief experience in the B2B Saas world.

The whole time, I was the person who understood both sides and did my best to be a good partner to CX while making my stakeholders happy. But I couldn't stop thinking about the gap between the teams that support customers and the ones that build for them.

Customer Product Ops is the culmination of a 14-year career and was born because while I know I'm not the only one who feels this gap, I'm one of the few uniquely positioned to do something about it.